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If you are not completely satisfied with one of our items, you have 14 days from the day you received your package to return your items to us free of charge. Returned items must be in their original packaging and condition (in perfect condition, unworn, unwashed). You are responsible for the condition of the product until it arrives at our warehouse. To generate a return: 1. Log in to your account 2. Click on the "My Orders" tab 3. Click on the "Return an item" button 4. Check the product(s) you wish to return 5. Select the reason for return (too big, too small, doesn't fit, doesn't like me, etc.) then generate a return. You can then download and print the return slip. This document is important. It should be included inside the package with the returned items. This will help us identify your package and process it more quickly. You can drop off your package at the post office or use the "return to mailbox" service. To use this service, go here: https://www.laposte.fr/particulier/retourbal/formulaire You can then drop your package in your mailbox so that your postman can collect it the next day.

Click "Log in," enter your email address, and click the "Forgot password" link. You will then receive an email with a link to reset your password. Remember to check your junk mail or spam folder if you do not receive it.

Once your package has been received by our warehouse, your refund will be issued within 15 days directly to the payment card used to validate your order. These deadlines may be extended during promotional periods. Once your refund is processed, the time it takes to see your refund appear in your account varies depending on the bank and card type.