Last updated: July 2024
This Privacy Policy:
- describes the personal data collected or processed during your use of the INDIES group website (hereinafter the “Site”);
- explains to you how your personal data is collected, used, shared and protected when you use the Site, purchase items, contact our services and receive newsletters from the INDIES group;
- explains the choices and rights available to you and how to contact us to exercise them.
This Privacy Policy is available in French and English.
AR2G MODE & DESIGN, as data controller, attaches great importance to the protection and respect of your privacy. Given that this is an important subject, we invite you to read this Privacy Policy carefully in its entirety to understand our practices regarding the processing of your personal data.
AR2G MODE & DESIGN reserves the right to update and modify this Privacy Policy at any time and without notice. In the event of a change, the update date indicated above is modified to indicate when such changes took effect.
By using our services, you agree to this Privacy Policy.
I. GENERAL INFORMATION
The controller of your personal data is:
The company AR2G MODE & DESIGN, a simplified joint-stock company, whose registered office is located at Chemin Chabanu, Quartier Payannet 13120 GARDANNE, registered under number 492 601 901 in the Trade and Companies Register and under intra-community VAT number: FR45492601901 (hereinafter the “Company” or “We”).
For any questions regarding this Privacy Policy or the use of your personal data on the Site, please contact the Company by email at the following address: contact@indies.fr.
II. YOUR PERSONAL DATA
a. Data collected
The term “Personal Data” refers to any information that can identify you directly (for example: your first name, last name, email address) or indirectly (for example: customer number, IP address). The personal data we collect depends on the interactions you have with us on the Site and the purposes of these interactions.
The Company collects your personal data:
- when you create a customer account online or in store;
- when you subscribe to our newsletter;
- when you use our Site (in particular through the cookies that you accept);
- when you make a purchase on the Site;
- when you contact the Company by email, telephone or any other means of contact offered on the Site.
and in particular to execute the sales contract, provide services or comply with legal obligations.
Please note that the personal data we collect is limited to that which is relevant and appropriate based on your interaction with us on the Site. You generally provide us with the following data:
- Your identification data and contact details such as your first name, last name, date of birth, language and the country from which you interact with us, as well as your contact data such as your email address, postal address, delivery address and telephone number.
- Your information necessary for the management and tracking of orders such as your bank details (please note that all payment transactions are encrypted by the receiving bank, we do not store any card numbers), information on your purchases, your orders, your returns, etc.
- Your connection and browsing data . This data includes your IP address, your search engine, your location, your browser extension, the operating system and the platform, but also other technical data on the device you use to browse our Site. For example, information about your visit, including URLs and your click path, to and from our Site (including date and time), the products you viewed or searched for, page response times, download errors, time spent on pages, page interaction (such as clicks and mouse movements), and how you browse away from pages.
Some cookies are necessary for the Site to function properly, while others are used for analytical purposes to help us provide you with more personalized services and a better experience. We invite you to read Article 6 for more information on this subject.
It is important that the personal data shared about you is correct and up-to-date. We encourage you to update your data if any changes occur.
b. Reasons why your personal data is collected
The Company collects and uses your personal data on the basis of the legal bases below:
- consent : the Company has obtained your prior consent (for example when you check the box "I subscribe to the newsletter). You are informed that you can revoke your consent at any time without having to justify yourself;
- the collection and processing of your personal data is necessary for the execution of the sales contract between you and the Company;
- legitimate interest : this legitimate interest cannot override your interests, fundamental rights or freedoms;
- compliance with laws and regulations in force.
III. MANAGEMENT OF PERSONAL DATA
a. Purposes and legal bases for data collection
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PURPOSE |
LEGAL BASIS |
DETAILS |
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Execute and track your product orders placed on the Site |
Execution of the contract |
To execute the purchase or service contract that you have concluded with us, issue invoices, manage payment for the products you purchase, deliver them to you as well as any returns after purchase. |
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Consent |
Some processing of your personal data associated with the purchasing process is only activated when you accept it. |
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Legitimate interest |
When you make a purchase, we may carry out the necessary checks to detect and prevent possible fraud. |
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Enable and manage your registration as a user of our Platform and/or your membership in the loyalty program |
Consent and Performance of the Contract |
By creating a user account and/or joining the loyalty program, you provide certain personal data necessary to identify you and to give you access to the various features, services, and products available to you as a registered user and/or member. The processing of your data is therefore required for the execution of the general conditions of our Site. |
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Carry out commercial prospecting and marketing actions |
Consent |
If you decide to subscribe to the newsletter, you consent to us processing your data in order to manage your subscription and/or send you information relating to our products and/or services as well as commercial prospecting messages through various means, such as email or SMS. If you participate in a competition via the Site or our social media, you consent to the use of your data for the purposes of the competition and the awarding of any prizes you have won. Unless you expressly consent, the data collected will not be used for advertising purposes by us or our business partners. |
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Legitimate interest |
We have a legitimate interest in contacting you by telephone to inform you of our commercial offers, provided that you did not object to this when your data was collected (please note that you can object at any time by sending an e-mail to contact@indies.fr). Similarly, unless you object, we have a legitimate interest in sending you commercial communications by electronic means (e.g. SMS or e-mail) if you are already a customer and if these communications only concern products or services similar to those we have already provided to you. |
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We also have a legitimate interest in carrying out actions to measure the impact that our advertising or marketing campaigns may have on you (statistics, return on investment studies, etc.). In order to adapt our marketing actions to your preferences and needs to better serve you and meet your expectations (personalization of our services), we believe that we have in certain cases a legitimate interest to carry out profiling with the data provided by you as well as the information we have about you thanks to the cookies whose installation you have accepted on your terminal, including your browsing on the Site, your preferences (language, colors, type of products, etc.) or your purchase history. Functional cookies, essential to your navigation on our Site, allow us in particular to offer you by email to recover your unfinished shopping cart if you are a prospect or registered customer. |
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Respond to any questions, requests or complaints you may have submitted through Customer Service channels |
Execution of the contract |
If your request relates to your order or the product(s) purchased via our Site, processing is necessary for the execution of the contract and the proper management of after-sales service. |
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Legitimate interest |
We believe we have a legitimate interest in processing your personal data as strictly necessary to properly manage your requests and complaints and to respond to your questions. The data we process may include photographs if you have decided to send us some as part of your request or complaint. For the purpose of after-sales service procedures (e.g., goodwill gestures), we may contact you by SMS or email. |
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Legal obligation |
If your question concerns the exercise of your rights or relates to a complaint regarding our products or services, we will need to process your data to comply with our legal obligations. |
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Produce anonymous statistics on Site traffic |
Legitimate interest |
We believe that we have a legitimate interest in analyzing the ergonomics and quality of our Site in order to improve the experience of our users and offer a better quality Site to our customers. |
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Conduct customer satisfaction and research surveys |
Legitimate interest |
We consider that we have a legitimate interest in carrying out surveys and polls intended to analyse the level of satisfaction of our customers in order to improve the quality of our products and services. |
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Recruitment management |
Execution of the contract (pre-contractual measures) |
We may process and respond to any job application you send to us. |
b. Data retention period
We retain your personal data for the period strictly necessary to achieve the purposes for which it was collected, to comply with legal and regulatory obligations and for the duration of any period necessary for the establishment, exercise or defense of legal rights.
IV. DISCLOSURE OF YOUR PERSONAL DATA
The disclosure of your personal data is limited:
- to our staff members who are interested and called upon to read and use them, it being understood that our staff undertakes to respect their confidentiality. These members may be in charge of customer relations, e-commerce, communications/marketing, legal, finance or the IT department.
- to authorized third parties acting on our behalf: Indeed, as part of your use of the Site, you may receive information from third parties with whom we work to offer you certain services. These may include financial institutions, fraud detection and prevention entities, logistics/transport/delivery services, and marketing and advertising services. Disclosure to these third parties may take place for the delivery and payment of your orders, the verification of your credit and identity, and analytical software allowing us to process your data in order to optimize your purchasing journey on the Site. The processing of your personal data by these third parties is based on our prior instructions and not for their own use. These third parties have undertaken to respect the confidentiality of your personal data, not to use it for any other purpose and to take all necessary security measures to protect your personal data.
V. SECURITY OF PERSONAL DATA
The Site has appropriate security measures in place to prevent the loss, use or unauthorized access, alteration, or disclosure of your personal information. All data you provide to us is stored on secure servers. We have also implemented procedures to manage any personal data breach.
When you created an account, you chose a password. You are responsible for keeping this password confidential. Therefore, we recommend that you choose a strong password and do not share it with anyone.
We also recommend that you only connect to secure networks, preferably private ones. Be aware of the risks associated with public Wi-Fi networks.
If you receive an email claiming to be from the brand we work for and asking you to provide personal information, please do not reply and forward the email to us so that we can take the necessary action.
VI. COOKIES
a. Cookies issued by the Site
A cookie is a text file that can be stored in a dedicated space on the hard drive of your electronic device when you consult an online service using your browser software. A cookie file allows its issuer to identify the terminal in which it is stored, for the duration of the validity or registration of the said cookie.
When you connect to the Site, the Company may, subject to your choices, install various cookies allowing in particular the recognition of the browser you are using during the validity period of the cookie concerned.
The cookies issued have the following purposes:
- to establish statistics and volumes of visits and use of the various elements making up the Site (sections and content visited, routes taken), allowing us to improve the interest and ergonomics of the services, as well as the visibility of the published content;
- to allow or facilitate your navigation on the Site, or to provide you with the online communication services that you request during your navigation, and thus:
- to adapt the presentation of the Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, according to the hardware and viewing or reading software that your terminal has;
- to store information relating to a form that you have completed on the Site (registration or access to your account) or to products, services or information that you have chosen on the Site (subscribed service, contents of an order basket, a wishlist, etc.);
- to allow you to access reserved and personal areas on the Site, such as your account, using identifiers or data that you may have previously provided;
- to implement security measures , for example when you are asked to log in again to content or a service after a certain period of time;
- to share information with advertisers on other websites to offer you relevant advertisements that match your interests. For this purpose, we use advertising cookies.
b. Cookies issued by third parties on the Site
AR2G MODE & DESIGN may include on the Site computer applications from third parties, which allow you to share content from the Site with other people or to make these other people aware of your consultation or your opinion concerning content from the Site.
The issue and use of cookies by third parties are subject to the privacy policies of these third parties.
AR2G MODE & DESIGN does not control the process used by social networks to collect information relating to your browsing on the Site. We invite you to consult the privacy policies of these social networks to learn about the purposes of use, particularly advertising, of the browsing information they may collect through these application buttons. These protection policies must allow you to exercise your choices with these social networks, in particular by configuring your user accounts for each of these networks.
The Site may contain cookies issued by third parties (communications agency, audience measurement company, etc.) and allowing them, during the validity period of these cookies, to collect browsing information consulting the Site, and in particular in order to measure the effectiveness of referencing campaigns with search engines.
c. Your choices regarding cookies
You have several options for managing cookies. Any settings you make may affect your internet browsing experience and your access to certain services that require the use of cookies. You can choose at any time to express and modify your preferences regarding cookies, using the methods described below.
You can configure your browser software so that cookies are stored on your device or, on the contrary, so that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or rejection of cookies is offered to you occasionally, before a cookie is likely to be stored on your device.
The recording of a cookie in a terminal is essentially subject to the will of the user of the terminal, which the latter can express and modify at any time and free of charge through the choices offered to him by his navigation software.
If you have accepted the storage of cookies on your device in your browser software, the cookies integrated into the pages and content you have viewed may be temporarily stored in a dedicated space on your device. They will only be readable by their issuer.
If you refuse the recording of cookies on your terminal, or if you delete those that are recorded there, you will no longer be able to benefit from a certain number of functionalities which are nevertheless necessary to navigate in certain areas of the Site. Where applicable, AR2G MODE & DESIGN declines all responsibility for the consequences linked to the degraded functioning of its services resulting from our inability to record or consult the cookies necessary for their operation and which you have refused or deleted.
For more information on cookies and their use, you can consult the file of the National Commission for Information Technology and Civil Liberties at the following address: https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.
VII. YOUR RIGHTS
In accordance with the provisions of the General Data Protection Regulation, your consent must be given clearly and unequivocally, particularly for subscribing to our newsletter or for cookies. This is why, when you accept our cookies and/or receive our communications (particularly via newsletters):
- we explain to you how we will use your data and the type of communication you will receive;
- you must check one or more boxes confirming your consent to be subscribed;
- children under 13 cannot give consent;
You can withdraw your consent at any time.
In accordance with the legal provisions in force, the rights you benefit from are as follows:
- Right of access to data : the right to receive a copy of the personal data that we hold about you, subject to compliance with the following rules: the request must come from the person themselves and be accompanied by a copy of an up-to-date identity document and be made in writing to the email address contact@indies.fr;
- Right to rectification : the right to request the correction of personal data concerning you and/or to complete it. If you have a customer account, you can also modify your personal details from your customer area by logging in using your email address and password;
- Right to erasure (or to be forgotten): the right to ask us to delete your data. This right will not be applicable in cases where the processing is carried out to meet a legal obligation. Apart from this situation, it is possible to request the erasure of data in the following limited cases: when the personal data are no longer necessary in relation to the purposes for which they were collected or processed; when the data subject objects to processing necessary for the purposes of the legitimate interests pursued by AR2G MODE & DESIGN and there is no compelling legitimate reason for the processing or when the personal data collected have been unlawfully processed;
- Right to limit the processing of your data : the right to limit the processing of your personal data. You are informed that, a priori, this right is not intended to apply to the extent that the processing carried out by AR2G MODE & DESIGN is lawful and that all personal data collected is necessary for the execution of the services offered on the Site.
- Right to portability : the right to receive your personal data in a structured, commonly used and machine-readable format and/or to transmit this data to a third party.
- Right to object to processing : this right can be exercised:
(a) at any time during the processing of your personal data for direct marketing purposes;
(b) in certain other situations, to continue our processing of your personal data (where the processing is based on our legitimate interests, for example).
These rights can be exercised directly and at any time by contacting us at contact@indies.fr or by post at GROUPE INDIES Chemin de Chabanu, Quartier Payannet 13120 GARDANNE, simply stating the reason for your request and the right you wish to exercise. If there is any doubt about your identity, we may ask for a copy of your identity document or other supporting documentation.
You also have the right to withdraw your consent at any time for any processing based on consent. To simply unsubscribe from our newsletter, simply click the unsubscribe link in each email.
Finally, we inform you that in the event of a complaint relating to the protection of your Personal Data, you can also contact the French supervisory authority, the National Commission for Information Technology and Civil Liberties, whose website is accessible at the following address: www.cnil.fr