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My account
To create your account, all you need is a valid email address, password, billing address, date of birth, and phone number.
If you have never created an INDIES account, you can do so:
- when validating your first order
- from any page of the site, by clicking on "Log in" at the top right
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Creation of the account at the time of order validation:
On the "My Account" page, after clicking on "create your account", enter the information necessary to process your order: your personal details and the delivery address you want.
Then, choose a password that will then allow you, along with your email address, to identify yourself and easily manage your account.
Your INDIES account is then created.
You can then access it at any time using the “My Account” area located at the top right of all our pages.
You can, at your convenience:
- Enter your email address in the “Subscribe to the newsletter” field at the bottom of the site’s homepage and click on the arrow to confirm your subscription.
- Create a customer account and check the box “I wish to be informed of news, commercial offers and invitations to private sales: by email”.
Having a customer account and logging in when shopping online or in our stores ensures that all your purchases are taken into account when calculating your privileges.
We offer exclusive benefits to our customers: welcome offers, birthdays, previews, private sales, exclusives, etc.
To always be informed of everything you are entitled to, we recommend that you subscribe to our newsletter and/or our SMS messages.
My password and email address
You can change your password at any time while retaining your contact information and order history. Go to the "My Personal Information" tab of your customer account.
My delivery addresses and phone number
You can change your delivery addresses and phone numbers at any time in the "Addresses" section of your customer account. Click the small pencil to edit it.
To learn more about the management of your personal data, click here
In accordance with the applicable regulations regarding personal data, you have the right to access, rectify, oppose and delete your data, which you can exercise by contacting our Customer Service or by sending a letter to INDIES WEB Chemin Chabanu 13120 Gardanne.
My orders
After confirming your order, you will receive a confirmation email with the details of your order. This email will include your order number, a summary of the items ordered, the amount paid, and delivery information.
If you have not received an email, please contact our customer service to verify that your order has been processed.
Each time the status of your order changes, we send you an email to inform you of its processing (order confirmed, in preparation, shipped).
You will also receive an email from Colissimo informing you of its shipment with a tracking number. You will also be informed when it is available at a relay point or delivered.
You can also access the delivery tracking of your order from your customer account, under "My orders".
If your order does not appear in the "My Orders" tab of your customer account, check that you have received an email confirming its validation from our Customer Service.
If you have not received anything, it is likely that your order has not been validated and the payment has not been successful.
If in doubt, contact customer service by phone at 0442654054 or directly by chat or message by clicking here
To modify or cancel an order, please contact our customer service as soon as possible. After 24 hours, we are generally unable to modify or cancel an order.
You can also cancel your order by clicking the "Cancel my order" button in your customer area, under "My orders." If you don't see this button, it's unfortunately too late to cancel it.
In the event that you have not received your order more than 10 days after the expected delivery date:
- Check the tracking of your package
- Please check that the delivery address you have provided is correct.
- Contact our customer service
If your order does not appear to be correct (defective item or error in preparing the order), we invite you to notify us within 7 days of receiving your order.
Our customer service team will advise you on the next steps. You will be offered an exchange or a full refund of the product price, including shipping and return costs.
To contact our customer service by phone at 0442654054, by chat or by email , click here
If you ordered multiple items, your order may have been split into multiple packages shipped from different warehouses. In this case, you will receive a shipping email and one package per sub-order.
It is also possible that one of your items is unfortunately out of stock and has been cancelled. In this case, you will have received an email informing you of this.
Payment
We accept the following payment methods:
- Bank card : Carte Bleue, Visa, Mastercard, Applepay, Bancontact, Amex
To purchase by credit card, select "Pay by credit card" when choosing payment.
- Paypal
To purchase using PayPal, select "Pay with PayPal" when choosing your payment method. You will then be redirected to the PayPal page to complete your payment.
- Alma : in 3 or 4 interest-free installments from €150 of purchase.
To purchase using Alma, select "Pay in 3 installments" or "Pay in 4 installments" to proceed with your payment. Enter your phone number to confirm your eligibility. You will be charged the first monthly payment immediately, followed by the next two or three monthly payments on D+30, D+60, and D+90.
Split payment by Alma is available for orders delivered to mainland France, Europe (Spain, Portugal, Germany, Italy, Belgium, the Netherlands, Luxembourg, Austria, Ireland) and the French overseas departments and territories (Guyana, Guadeloupe, Martinique, Mayotte and Réunion).
For credit card payments, simply enter your card number, expiration date, and security code. You'll then need to confirm the payment with your bank (via your banking app or using a security code sent by SMS from your bank). This final step guarantees a secure payment (3D secure).
To ensure optimal transaction security, our site only accepts online payments via credit card. You cannot order by check.
Credit card transactions on our website are secured by a reliable payment system, guaranteeing you safe purchases. All confidential payment information is transmitted directly via SSL encryption to our financial institution. This data cannot be detected, intercepted, or used by third parties. We do not store any of your banking information.
You also have the option to pay for your order via the secure Paypal and Alma platforms.
Promotional codes are for personal use or for specific, one-time commercial purposes. Their use is subject to certain commercial conditions.
A promotional code can only be used once and is non-refundable.
To benefit from the discount associated with a code, you must enter the code directly in your shopping cart. To do this, click on "Do you have a promotional code?" and copy or write your code before confirming your cart.
No code can be applied once payment has been made. Therefore, we do not accept any claims resulting from misuse or omission of a promotional code.
We invite you first to check that you have typed the code correctly without typos or spaces in the box "Do you have a promotional code?" and remember to click on Validate.
If your promotional code still isn't working, be sure to double-check that your code's expiration date and conditions are met. You can find all the terms and conditions of our current offers on the Promotions page, accessible right here.
Codes cannot be combined; if you have more than one, only one can be used when placing your order.
- Shipping to Metropolitan France : The price displayed and paid is inclusive of VAT.
- Shipping to Europe : The price displayed and paid includes VAT. The tax rate applied is the rate in effect in the destination country.
- Worldwide, Swiss and French overseas departments and territories shipping : The price displayed and paid is exclusive of tax. Upon receipt of your package, you will be required to pay the tax in force in your country and customs fees.
Delivery
Shipping costs are calculated based on the shipping method and packaging used for delivery. The exact shipping cost will appear when you select your shipping method before paying for your order.
• Colissimo Relay Point and Post Office: €3.90 (free for purchases over €49)
• Colissimo at home without signature: €3.90
• Colissimo home delivery with signature: €4.90 (free for purchases over €300)
Yes! We currently deliver to Europe subject to payment of shipping costs. Shipping costs are calculated based on the shipping method and packaging used for shipment. The exact shipping cost appears when you select your shipping method before paying for your order.
Yes. Shipping costs are calculated based on the delivery method and the destination country. The exact shipping cost appears when you select your delivery method before paying for your order.
If you are not there at the time of delivery, our carrier will attempt to place your package in your mailbox or give it to your caretaker if possible.
If you have chosen the signature delivery option and you are not at home at the time of delivery, a calling card will be left by the delivery person in your mailbox. Go to the designated location with the calling card left by the postman and proof of identity to collect it. You will then need to go to the designated location with the calling card left by the postman and proof of identity to collect it.
You then have 14 days, after which the package will be returned to us.
Yes. We currently ship worldwide. Shipping costs are calculated based on the shipping method and destination country. The exact shipping cost will appear when you select your shipping method before paying for your order.
Our delivery times are always announced before your order is confirmed and depend on the delivery method chosen. They may be extended during peak sales periods. In this case, this will also be indicated on our website. If your order is subject to a delivery delay, we invite you to contact our Customer Service.
We are committed to preparing your orders with the greatest care, but it may exceptionally happen that an error slips into your order.
In this case, please note that you have 14 days from the date of receipt of your order to download your return label and return your order to us.
We invite you to specify on the return slip that you will include inside the package, the reason for return and the nature of the error.
Upon receipt at our warehouse, you will be refunded within a maximum of 7 days. If you have exceeded the 15-day period or if you have any questions, please do not hesitate to contact our Customer Service.
Returns & Refunds
If you are not completely satisfied with one of our items, you have 14 days from the day you received your package to return your items to us free of charge.
Returned items must be in their original packaging and condition (in perfect condition, unworn, unwashed).
You are responsible for the condition of the product until it arrives at our warehouse.
To generate a return:
1. Log in to your account
2. Click on the "My Orders" tab
3. Click on the "Return an item" button
4. Check the product(s) you wish to return
5. Select the reason for return (too big, too small, doesn't fit, doesn't like me, etc.) then generate a return
You can then download and print the return slip. This document is important. It should be included inside the package with the returned items. This will help us identify your package and process it more quickly.
You can drop off your package at the post office or use the "return to mailbox" service. To use this service, go here: https://www.laposte.fr/particulier/retourbal/formulaire
You can then drop your package in your mailbox so that your postman can collect it the next day.
If you wish to return an item to the store, please contact our customer service team first so that we can advise you on the procedure to follow.
You can contact us:
- by phone at 0442654054
- via the site chat
- by message by clicking here
Return shipping is free from mainland France, with one return shipment per order. If you wish to make a second return, this second shipment will be at your expense.
It is possible to group several items and orders in the same return package. However, you must ensure that all return slips are included.
Outside of Metropolitan France, the costs associated with the postage of the return package are the responsibility of the customer.
You can return or exchange an item within 14 days of receiving your order. To do so, simply follow the same process as for a standard return and write your exchange request and the desired size in the free text box. Once your return package is received at our logistics warehouses, the exchange item will be sent to you.
For any questions or assistance, please contact our customer service.
Items purchased online cannot be exchanged in store.
Once your package has been received by our warehouse, your refund will be issued within 15 days directly to the payment card used to validate your order. These deadlines may be extended during promotional periods.
Once your refund is processed, the time it takes to see your refund appear in your account varies depending on the bank and card type.
Refunds will be issued using the same payment method as the original order payment. We will automatically re-credit the credit card or PayPal account used for payment.
If you made a payment in 3 interest-free installments, the refund method depends on the number of items returned.
If the entire order is returned, the payments already made will be refunded and any future payments will be canceled. If only part of the order is returned, Alma will automatically recalculate your repayment schedule. You will receive your payment schedule between 48 hours and 15 days after our teams have processed your return.
Loyalty program
To take advantage of the loyalty program, simply create your customer account after your first purchase. After each purchase, in-store and on indies.fr, you'll earn points.
1€ spent = 1 point
When your savings reach 600 points, you'll automatically receive a €30 voucher, redeemable in-store or on our website indies.fr. It's valid for six months from €89 spent. It's personal, non-refundable, and cannot be combined with any other voucher. Loyalty vouchers can, however, be combined with each other. To combine multiple loyalty vouchers, please contact customer service.
You can view your points and voucher history at any time in your customer account under "My vouchers".
To use your voucher received by email, you must apply the promotional code directly in your shopping cart.
To do this, before confirming your basket, click on "Do you have a promotional code?" and paste your code.
Loyalty vouchers are valid for 6 months on purchases of €89 or more. They cannot be combined with any other voucher.
Return of item on a ticket paid with a loyalty voucher:
The discount is prorated across all items on the ticket. In the event of a return, the refunded price is the price paid (item price less the discount), and the points are re-credited.
The return amount is also deducted from your points pool. You will then see a line of points with a negative balance appear on your points statement.
Return of item without use of loyalty voucher
If you return an item, the return amount will be deducted from your points pool. You will then see a negative points line on your points statement.
Products & Services
The shopping cart does not reserve items and is valid for 1 month. To save items, we recommend clicking the small heart on each product page to add it to your selection.
To find your favorite items, simply go to your customer account, under "My Favorites."
Your satisfaction in choosing a garment also depends on choosing the right size. To ensure you make the best choice, we provide the measurements of the items directly in the product sheet. You can also find out your ideal size by clicking on "What is my size?" in the product sheet.
In order to best advise you on the care of your products, you can find the care instructions for our items in the "Composition and care" section on each item sheet or on their interior label.
We invite you to scrupulously follow the instructions indicated on the site and on the label of your garment in order to preserve it and ensure that it lasts over time.
Find all our maintenance advice on the “Maintenance Guide” page, accessible here.
You can get fashion advice via the chat tab on our website or by calling our customer service team. Our teams are available to advise you and answer your questions.
If a model is no longer available in your size, we invite you to sign up for the back in stock alert. Go to the model's page and click on "Notify me when it's available." Enter your email address and click "Subscribe." If your item comes back in stock, you will be notified by email.
Despite the care we take in making our models, it may exceptionally happen that a piece presents a quality problem and we are sorry for this.
If you notice a problem with your model within 30 days of receiving your order, we invite you to return it to us using the prepaid label that you can download in your “My Account” area.
Remember to include your delivery slip, indicating the reason for your return, in the return package. Once your return has been validated by our logistics team, we will refund the part directly to the bank account used for the purchase.
If the 30 days have elapsed, we invite you to contact our Customer Service, in order to find a solution together.
If your model needs alterations, our partner Refashion offers the Repair Bonus.
Easy to use, the repair bonus ranges from €6 to €25 and applies to repairs costing a minimum of €12. It is applied automatically and the amount is deducted directly from your bill.
To take advantage of this bonus, please contact one of the 800 ReFashion-certified repair shops (see the list here). This service is available for both in-store and online purchases.
