Shipping policy
Here is the English translation:
What delivery methods are available in mainland France and Corsica?
Shipping costs are calculated based on the delivery method and the packaging used for the shipment. The exact shipping cost is displayed when selecting the delivery method before completing your order.
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Home delivery: €4.90 for orders under €300
Free for orders over €300 -
Pickup point delivery: €3.90 for orders under €149
Free for orders over €149
Can I be delivered in Europe?
Yes! We currently deliver within Europe, subject to shipping fees. Shipping costs are calculated based on the delivery method and the packaging used. The exact cost will be shown when selecting your delivery method before payment.
I live in overseas territories (DOM-TOM), do I have to pay for shipping?
Yes. Shipping costs are calculated based on the delivery method and the destination country. The exact amount will be displayed when selecting your delivery method before completing your order.
What if I am not at home at the time of delivery?
If you are absent during delivery, our carrier will attempt to leave your parcel in your mailbox or deliver it to your building concierge if possible.
If you selected delivery with signature and are not at home, a delivery notice will be left in your mailbox. You will need to go to the indicated location with the delivery notice and a valid ID to collect your parcel.
You then have 14 days to collect it; after this period, the parcel will be returned to us.
Can I have my order delivered outside Europe?
Yes. We currently ship worldwide. Shipping costs depend on the delivery method and the destination country. The exact amount will be displayed before payment when choosing your delivery method.
What should I do if my order is delayed?
Our delivery times are always indicated before you confirm your order and depend on the selected shipping method. They may be extended during high-demand sales periods. If this is the case, it will be mentioned on our website.
If your order is delayed, we invite you to contact our Customer Service.
There is an error in my parcel—what should I do?
We take great care in preparing your orders, but exceptionally, mistakes can happen.
In this case, you have 14 days from the delivery date to download your return label and return your order.
Please specify on the return form (placed inside the parcel):
- The reason for the return
- The nature of the error
Once the parcel is received at our warehouse, you will be refunded within a maximum of 7 days.
If more than 15 days have passed or if you have any questions, please contact our Customer Service.